Shawn Outen Studios
PO BOX 1216
New York, NY 10013
Online Hours Of Operation: Monday - Sunday 9:30 a.m. - 6:00 p.m.
POINTS OF CONTACT
We ship world wide. Please expect up to 2-5 business days to receive artwork, crewnecks, and t-shirts. FOR HATS 5-10. For Artist Denim, men's and women's denim jeans expect up to 1-2 Weeks (Each pair are made per order and specifically for each customer).
THERE ARE NO RETURNS ON HAND-PAINTED DENIM, JACKETS, AND HATS. All returns must be pre-approved by SHAWNOUTEn.com and received within five (5) business days following authorization of the return (ONLY UPON RECEIVING A DEFECted item. Please email SHAWNOUTENSTUDIOS@GMAIL.COM detailing the defective nature of your merchandise including size and order #. A Return Authorization is required for DEFECT returns. Returned product must be received before a product credit/exchange will be issued. There is a processing fee on returned/exchanged products. The customer is responsible for shipping costs on DEFECTED returned products unless shipping costs are waived when the Return Authorization is approved. **Please note, most Shawn Outen pieces are 1 of 1 and/or made to order making each piece is a custom order.
Should your piece arrive damaged, we will work out an exchange for you. If you are having fit issues or you simply do not like the way the piece looks once received, we cannot accept it for refund. Please be very sure of your measurements when ordering as refunds will not be processed unless the piece arrives damaged or is absolutely unwearable. Please email SHAWNOUTENSTUDIOS if you have any questions or concerns.